Each item purchased online from Prestige Aqua Ltd can be returned without any reason within 30 days of the date of purchase. The 30-day return period applies to both physical and legal persons who have purchased online items from Prestige Aqua Ltd. The user must notify Prestige Aqua Ltd in writing that he or she will give up purchase without a penalty within 30 days of the date of receipt of the product.
Returned goods must be in original packaging and complete equipment, including transport packaging, with original warranty card attached and a copy of a payment document.
The product should be free of any traces of use, without scratches, injuries, abrasions and other external signs.
The original packaging must be sound, not torn, scratched or damaged.
The shipping costs for returning goods for no reason are at the expense of the customer.
The shipping costs of returning goods for a reason (defect, discrepancy with the description, etc.) are at the expense of Prestige Aqua Ltd.
When purchasing several identical products, only 1 piece of unpacked product can be returned. The rest will only be accepted if all the boxes / packages are original and their integrity is not damaged;
Prestige Aqua Ltd. reserves the right to refuse the return of products from customers who abuse the use of this service
Replacement and return of money
The monetary value of the returned product may be used to purchase other products or be returned to the customer within 14 days of the date of return of the goods.
To return the purchased product, please complete the form provided in the kit and follow the instructions written on it. The form can also be completed here.
If you have any questions, please contact us. If you have a problem, call 0899 932 100 or 0899 932 107